Last updated: October 7, 2026

Introduction

RTM, LLC (“RTM,” “RapidTesting Miami,” “we”) respects your privacy. This policy explains what information we collect when you use our website, clinic finder, text messages and related services (the “Services”), how we use and share it, and the choices you have. Health information you give us is also covered by our HIPAA Notice of Privacy Practices. Details of each consent on our forms are in our Messaging Terms & Consent Details.

Information We Collect

• Contact information — phone number, email address and, if you provide it, your name.
• Intake information — ZIP code, age, preferred language and, only if you choose to share it, prior STD history and your answers about interest in research studies.
• Your choices — which optional consents you selected, and when (we keep this as a record of your consent).
• Technical information — device and browser details, IP address (stored in a protected, hashed form for security), and website usage data collected through cookies and similar technologies.

How We Use Your Information

• To verify your phone number, match you with nearby clinics and send you your clinic results.
• To operate, secure and improve the Services, prevent fraud and abuse, and comply with the law.
• Only if you choose “Connect me with a clinic”: to share your contact information and ZIP code with the partner clinic you are matched to so it can contact you to schedule.
• Only if you choose “Offers and updates”: to send you marketing and promotional texts, calls and emails about testing, PrEP, partner clinics, health programs and offers.
• Only if you choose “Research opportunities”: to tell you about research studies and to share the information described in that authorization with partnered research facilities to see whether you may qualify.

How We Share Your Information

We share personal information only as follows:

• Partner clinics — when you choose “Connect me with a clinic” (contact information and ZIP code; not your STD history).
• Research facilities and study sponsors — when you give the research authorization. Once shared, information may no longer be protected by HIPAA.
• Service providers — companies that help us run the Services (for example, text-messaging, email, cloud hosting and customer-relationship tools), under confidentiality obligations and, where required, business associate agreements.
• Legal and safety — when required by law, to respond to legal process, or to protect the rights and safety of our users or others.

Some partner clinics and research facilities pay RTM for featured placement, referrals or promotions. We do not sell your personal information.

Text Messages and Mobile Information

We do not sell your phone number, and we do not share mobile numbers or text-messaging opt-in data with third parties or affiliates for their own marketing or promotional purposes. Mobile information is shared only as described above, when you choose those options, or with providers that deliver our messages. Reply STOP to any text to opt out, or HELP for help. Message and data rates may apply.

Your Choices

• Opt out of texts by replying STOP; opt out of email using the unsubscribe link.
• Withdraw any optional consent, or revoke your research authorization, by emailing privacy@rapidtestingmiami.com. Withdrawal does not affect information already shared in reliance on your consent.
• Request access to, correction of, or deletion of your information by contacting us. Some information may be kept where the law requires, including records of your consent.

Data Security and Retention

We use administrative, technical and physical safeguards designed to protect your information, including encryption in transit, access controls and audit logs. No method of transmission or storage is completely secure. We keep information only as long as needed for the purposes described here, and keep records of your consents for at least five years.

Cookies and Third-Party Content

Some content and tools on the Website are provided by third parties, which may use cookies, web beacons or similar technologies to collect information about your use of the Website.

Children

Our Services are not intended for children under 13, and we do not knowingly collect information from them. People aged 13 to 17 may use the clinic finder to receive clinic results and to be connected with a clinic (Florida law allows minors to consent to STD testing and treatment). We do not send marketing messages to anyone under 18 and do not accept research authorizations from anyone under 18; those options are hidden and ignored for younger users.

Your Rights

Depending on where you live, you may have rights to be informed, to access, correct or delete your information, and to restrict processing. California residents may have additional rights. See our HIPAA Notice for your rights regarding health information.

Changes to This Policy

We will post any changes on this page with a new “Last updated” date. If we make material changes to how we use information you have already given us, we will notify you and, where required, ask for your consent.

Contact Us

RTM, LLC — Privacy Officer · privacy@rapidtestingmiami.com · 855-560-2280